Create a dialogue between a secretary and a customer using formal language. You can download and print the following file, cut out the boxes using a pair of scissors and paste them on cardboard or a piece of paper in the correct order.
Watch out! There are seven extra sentences which include informal language. Once you correct yourself, transform the dialogue to make it informal.
You can download Formalities on the phone
Possible answer:
Answer 1
A: Good morning, sir. Sarah Mohan speaking.
B: Good morning. How can I help you?
Answer 2
A: I would like to talk to Miss Álvarez, please.
B: I am afraid she is abroad and she will be back next week. May I ask who is calling?
Answer 3
A: This is Mr. Fernández. I am one of her customers from Huelva.
B: Would you like to leave a message for her?
Answer 4
A: No, thank you, but could you please ask her to return my call?
B: Of course. Is there anything else I could do for you?
Answer 5
A: No, thank you very much for your attention. Have a good day at work.
B: My pleasure. Have a good day, sir.
Extra sentences
- Do you want to send her a message?
- Are you ok?
- I’ll call her ASAP.
- Ok. Anything else?
- This is Joseph. I’m her buddy from Huelva.
- Sorry, she is not here. She’ll be back soon.
- Who are you?
Definition:
Someone who purchases at a store.
Alguien que compra en un establecimiento.
Example:
The customer used a credit card to pay.
El cliente usó una tarjeta de crédito para pagar.
Definition:
An informal way to address a close friend.
Manera informal de dirigirse a un amigo cercano.
Example:
Pedro invited all his buddies to his birthday party.
Pedro invitó a todos sus amiguetes a su fiesta de cumpleaños.