2. Hybrid working

Goals

Rethinking the workplace

Remoto, Trabajo, Oficina, Personal, ComputadoraImage by RoadLight. Remoto, Trabajo y Oficina. (Pixabay Simplified License) 

                                                                                                                                               
Since the Covid Pandemic lots of companies have been rethinking the workplace as many employees have realised that they can work from home, skip the commute, save loads of money and, into the bargain, have a better work-life balance. However, there are many detractors to this new workmode as people need the social contact and also want to separate work from private life. One thing is for sure. There is no going back to the old model and negotiations will need to be held to charter these new waters.

Reading comprehension

Hybrid Working. Gap-filling exercise

Read the article and fill in the gaps with the appropriate word(s) from the following:

  forward, up to, from, office, split/percentage, benefiting, reluctant, staggered, drawn, combining, squashed, around, downsizing, head, eligible, worlds

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Why the future of work might be ‘hybrid’.

31st August 2020

Companies are looking to the post-Covid future. For many, the vision is a model that combines remote work and office time.

Since Covid-19 upended our lives, employees around the world have settled into the rhythms of mandatory remote work. Now, as companies try to decide the best way @@forward@@ for their workers, it’s clear that many employees don’t want to stuff the genie entirely back into the bottle.

A survey in May showed that 55% of US workers want a mixture of home and office working. In the UK, employers expect the proportion of regular home workers to double, from 18% pre-pandemic to 37% post-pandemic. In China, employment expert Alicia Tung has predicted that in 10 years’ time, there will be a 60/40  @@|split |percentage|@@ of onsite/remote work.

At the moment, companies are managing in varied ways. Some have given employees permission to continue working remotely until at least 2021. Others have recalled staff to the workplace on different schedules and in @@staggered@@ groups.  Still others are leaving it entirely @@up@@ @@to@@ individual workers to decide where to base themselves.

But businesses around the world are also starting to think about the longer term, including alternative ways to structure work communication and hours as well as physical presence. And what many are converging on amid the ongoing uncertainty, says Marco Minervini, an organisational design researcher at business school INSEAD in Singapore, is different models of hybrid working: @@combining@@ remote work with office work.  

What hybrid work might look like

While ‘hybrid’ is key to understanding the more flexible future of work, it encompasses many possible systems. Hybrid work tends to include more freedom around when to work as well as where. It generally grants more autonomy to employees to fit work @@around@@ the rest of their lives, rather than structuring other parts of a weekday around hours logged on in an office. Ideally, it’s the best of @@worlds@@ worlds: structure and sociability on one hand, and independence and flexibility on the other. 

A common procedure of existing hybrid companies, accelerated since the pandemic started, is to designate certain days for @@office@@ meetings and collaboration, and remote days for work involving individual focus. Physical presence might be required for orientations, team-building and project kick-offs, but not necessarily for other work. “We try to use home working days less for video sessions and more for the tasks that require concentration. A task that may take several hours in the office may be completed in just an hour or two at home,” says Baruch Silverman, founder of personal finance website The Smart Investor. His company, which is based in Los Angeles, went hybrid in June. On the other hand, the company aims for sharing and synchronisation on the days when employees come into the office together.

Some companies are going further. Kissflow, a provider of digital workplace services with offices in the US and India, has introduced a mixed working model called REMOTE+. This combines three weeks of working from anywhere with one week of office-based work. The company covers accommodation costs for the office week, and encourages employees to return home the rest of the time.

Ideally, hybrid work is the best of both worlds: structure and sociability, and independence and flexibility

Meanwhile, the Barlow Law Firm in Chicago, which moved away @@from@@ office-based work during the pandemic, has kept its office for practical reasons; it still has older paper-based files and key equipment there. “Some files contain thousands of pages of discovery. There is no way we would reprint those things at home,” explains lawyer Maria Barlow. The handful of staff  go into the office as needed.  

The Chartered Institute of Personnel and Development, an HR professional association, believes that most companies will retain physical offices. But changes are afoot, as some companies will be @@reluctant@@ to maintain the same amount of office space for a smaller number of workers.

Prior to Covid-19, search engine optimisation agency NOVOS had signed a lease with WeWork for office space. But due to the pandemic, it backed out of the lease and moved to We Membership, “where employees can work from home most of the time but are allocated each a monthly budget to spend on booking workspace”, NOVOS CEO Antonio Wedral explains. Pre-pandemic, almost all employees were based in or around London, but recent hires have been located as far away as Poland. Staff are able to use the We Membership credits at any @@eligible@@ location, but some still appreciate coming to the same branch. “This has worked very well so far, with many enjoying seeing everyone again, the flexibility, and it is much cheaper than a physical office that we wouldn’t be using properly now anyway,” says Wedral.

Nicholas Bloom, a Stanford University economics professor with expertise in remote work, believes that once the pandemic subsides, working from home two days a week will be optimal for balancing collaborative and quiet work, while @@benefiting@@ from the reduced stress of less commuting. He suggests companies that want to retain their own space consider moving from tall buildings to spread out .industrial parks or campuses to facilitate social distancing.

Anita Williams Woolley, who researches organisational behaviour and theory at Carnegie Mellon University, believes that it makes sense for organisations to evaluate their space and consider @@downsizing@@, but without eliminating meeting space. “If anything I’d keep the conference room, maybe get rid of some of the cubicles that nobody likes anyway, and invest in the private workspaces for the people that need to be in the office.”

The darker side of hybrid work.

Of course, hybrid working patterns won’t suit everyone. In general, there’s enormous socioeconomic and racial inequality between who is able to work from home and who is not.

Sid Sijbrandij, CEO of web development platform GitLab, calls hybrid remote work “the worst of both worlds”

The pandemic has @@drawn@@ attention to disparities among those allowed to work remotely, including the spotty quality of internet access; the demands of parenting and caring; and the luxury of roomy homes and outdoor space that make working from home comfortable. Those @@squashed@@ into overcrowded flats may not relish having to work from home for the bulk of the week.

There’s also the question of personality. People who appreciate a fixed routine, for example, may find it difficult to ping back and forth between work settings. “I thought I’d be happy to go back, but I have to say that it’s difficult,” reflects Nelson Sherwin, a manager at PEO Companies, based in the US state of Nebraska, which advises on HR services. “I think the key is to just be consistent and you can pretty much adjust to anything – office or remote work. But when you do both, you don’t really get a chance to adjust to either. You’re in and out, never quite able to create a consistent routine.”

According to critics, a hybrid model may also have an in-built inclusion problem. Sid Sijbrandij, CEO of web development platform GitLab, calls hybrid remote work “the worst of both worlds”. GitLab has an entirely remote workforce; it pays for employees to rent office or co-working space should they want it, and to visit each other for work. Sijbrandij has argued that under a hybrid model, a @@head@@ office will always have a disproportionate share of power, and office regulars will have an edge over home workers. If inadequately planned, this kind of structure would have neither the interaction of face-to-face work nor the egalitarianism that fully remote workforces can aspire to.

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Adapted from:  https://www.bbc.com/worklife/article/20200824-why-the-future-of-work-might-be-hybrid

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Listening comprehension

Polish up your listening skills

Read the questions below and decide what information you need to pay close attention to. Then listen to the radio interview with Visual Merchandiser, Sarah Plunkett Chadwick from Queens of Archive twice, and  answer to the questions. Check your answers in the feedback after your second attempt.





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Quotes on Digital Transformation 

Food for thought            

Robot, Tecnología, Artificial, Inteligencia                                                                                                                           Image by Mohamed_hassan. Robot, Tecnología y Artificial. (Pixabay Simplified License)

Read the following quotes about digital transformation and try to understand them.

1. “Clearly, the thing that’s transforming is not the technology — the technology is transforming you.”

  • Jeanne W. Ross, MIT Sloan’s Center for Information Systems Research

2.  “I’ve been on more sales calls with more CEOs in the last two months than at any time in my career, and there’s universal agreement among them: Digital transformation, while this isn’t a one app [solution], it’s a must-have. Organizations and governments around the world have a digital transformation imperative like never before, and many of them are accelerating their plans for a digital-first work-from-anywhere environment.”

  • Marc Benioff, founder, chair and CEO of Salesforce

3. “Every successful organization has to make the transition from a world defined primarily by repetition to one primarily defined by change. This is the biggest transformation in the structure of how humans work together since the Agricultural Revolution.”

  • Bill Drayton, Social entrepreneur.

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