1.- Descripción de la tarea

Brian is quite right- there are a lot of jobs available in tourism. 

READING COMPREHENSION                                                                                                                                                        

1. Read the text and answer the questions that follow.

One of the largest and ever changing industries to work in is the travel and tourism sector. It is expected to grow over the coming years and currently accounts for a third of the total global services trade. With so much growth, it's no wonder that many people are starting to explore their options within this industry. So, how do you get involved, and what are the skills you need to get a job in this sector?
What jobs are available?
• The industry is quite wide and varied, so there are plenty of options depending on what kind of job you're looking for. Whether you like working outdoors, travelling the globe, or sitting in an office, there is something for everyone. According to the Director of the World Travel and Tourism Council, Brian White, PhD, there are seven major areas within the travel and tourism industry, including airlines, Hotels, food and beverage, conferences and conventions and ecotourism
Exploring your options, what the role involves and the kinds of skills and requirements for the roles are one of the first steps you need to take in order to get your foot in the door. You may even know some friends and family in the industry who would be happy to talk about their job and the other roles in their industry that might be of interest to you.
Consider your skills and interests
You may enjoy booking flights and hotels for your family and friends who don't know where to start. Therefore, you may want to explore your options as a travel agent. You might enjoy travelling and helping others, so working as an air steward may be a great option to explore. Consider what skills you already have and how they may help you in the travel and tourism industry. For example, you may be fluent in a second language, which would help you to work as a translator for tourists on guided tours. Analyse your existing skills, find the things you are passionate about and search for a job that matches your passion with your skill set.
Get qualifications
Not all jobs in the travel and tourism industry require a qualification. You may, however, find that having a qualification will help with potential job prospects – it shows you are interested and committed to pursuing a career, even if you have little to no professional experience. You don't have to attend a university; in fact there are plenty of online centres that offer suitable courses in the tourism field. If the ultimate role you're interested in requires many years of experience and qualifications, you may want to consider an entry-level role that will help you get started in the industry where you can start to learn the ropes, start on some training and work your way up the ranks.
Intern or volunteer
Taking an internship or volunteering for a firm or company that you'd like to work for not only builds the 'Experience' section of your resume – it also puts your face in the mind of that company when it comes to hiring. Work experience will also give you a feel for the industry and show you if it's really a profession in which you'd like to work. Great places to volunteer include a local tourist attraction or information centre.
What skills/traits should I have?
Depending on the role you're interested, the personality traits and skills you have will vary greatly. Everyone has different strengths and weaknesses and they all come into play when working for various roles. Some of the skills you may need for the travel and tourism industry are:
Organisation
You should be a fairly organised person who can work with set systems and processes to complete jobs on time. A travel agent cannot be careless with timing or details, as clients may miss vital flights needed for special occasions or miss out on that sale price because you didn't book it in time. Depending on the role you choose, being organised is a great trait to have to work in this field.
Networking
No matter if it's the travel and tourism industry or a different sector altogether, being a great networker will always benefit you. Whether it's new employment opportunities, new clients or better relationships with suppliers and other businesses, having great contacts will not only benefit you, but also the people you work with. If you don't have many connections, there may be a local group in your area for the industry or a small business meetup which will help you to get connected with other local employees and companies.
Fast learner
No matter what industry you work in, technology is certainly playing its role in making jobs easier for everyone. You don't have to be completely computer savvy, but having the flexibility and openness to learn new skills and systems will help you throughout your job.
Commitment to customer service
Whether you're a travel agent, a hotel manager or a luggage handler, there is a strong need to be customer oriented. You will be working with plenty of clients who will require your help, so being able to cater to their needs is a must. If you love helping others and have a friendly, enthusiastic and warm personality, this industry is a great choice.

Adaptado de: https://www.ici.net.au/blog/working-in-the-travel-and-tourism-industry-what-you-need-to-know/

1.1 True or false? YOU MUST JUSTIFY YOUR ANSWER WITH A LINE FROM THE TEXT ABOVE.(1.4 points)

a. Jobs in the tourist sector amount to 33% of those of the world economy.

b. When trying to decide what you want to do, it’s important to consider what you are good at and enjoy doing.

c. Getting a university  qualification is always necessary.

d. Working as a volunteer is only beneficial to the company as they get you to work for free

e. Creating relationships with other people is useful in all industries.

f. You can sometimes find meetings where you can get to know other people from related businesses.

g. Being concerned about the quality of service is only necessary in some tourist-related jobs.

1.2  Find words/expressions  in the text that mean (1 point):

a. The Earth

b. be gradually promoted from the bottom position in a job towards the top

c. Provide services to

d.Something that is absolutely necessary

e. The person who loads and unloads bags on a plane at the airport

LISTENING COMPREHENSION

                                                                      

                                                                   

Listen to the interview about how to write a CV and mark the following sentences True or False.(1.5 points)

a. Part of John Woodrow’s job is to decide which people his company can employ

b. Woodrow reads 100s of CVs every month

c. His company does not accept unsolicited CVs

d. He usually ignores a CV that is too long

e. He thinks the first CV he looks at is too short

f. One problem with the first CV is it includes irrelevant information

g. He suggests that work placements are not particularly important in a CV

h. The second CV has too much space in it

i. The second CV includes information about all the languages the sender can speak

j. Woodrow is only interested in people who can speak Spanish

                                                                                                                                                                          

USE OF ENGLISH

3. Fill in the gaps with the best answer. (1.1 points)

1. Who ___________(cleans/clean/does clean) the tables here?
2. When Bruce graduated, he had no idea which___________________(living/career/work) to choose.
3. Janet decided to study a _________ (degree/career/title) in tourism at university.
4. Most people prefer a ________________ (job/work/career) near their homes.
5. Have you ________ the room yet?  (made a reserve/booked/reservation).
6. Which expression is not correct? : tourist attraction/ tourism industry / touristic hotel
7. I could answer all the questions easily so I think I've _______________________(approved/passed/failed).
8. Getting lunch vouchers and the use of the gym is a typical ____________________ (perk/tip/benefit) for our workers here.
9. He is doing really well at work- he's just been _______________________(ascended/promoted/fired) .
10. The guest _________ (read/was reading/was read) the brochure when fire __________(broke out/was breaking out/ was broke out)

4. Choose the correct verbal tense.(1.0 points)

1. Last night we ________________________(prepare) tourist brochures when the client _________(call).
2. _______________________(you find) file number ten?You may need it to go to the meeting.
3. She is really tired because she______________________(stay)at the office the whole day .
4. The hotel charged the client because he __________(steal) the TV from his room.
5. ________________ (you/plan) changes to the hotel every year?" " Normally we do but this year we _________ (think) of doing something different"
6. How often ______________ (this client/ come) here?
7. "Who ____________ (leave) the office last yesterday?"  " It was me. Why?"
8. __________________ (you/remember) to book the rooms for next week?

 WRITING (2 points)

Have a look at one of the webpages which advertises jobs in the tourist industry. Choose one of the jobs advertised and write your cover letter. (120-150 words). Follow the advice in the unit. Show your enthusiasm for the job and explain why you are best for it. REMEMBER TO START AND FINISH THE LETTER APPROPRIATELY.

Job adverts 1

Job adverts 2

ORAL PRODUCTION (2 points)

You have been asked to give a talk entitled "Opportunities in the tourist sector" for your old school. Record yourself either with an online tool like Vocaroo or using your mobile/computer and then include the link here or upload the audio in a compressed file (see instructions in Información de interés).

IMPORTANT:  INCLUDE THE TEXT HERE FOR CORRECTION.